June 8, 2000

Customer service is not just a "saying" at RJ Vedovell. We are taking many steps to insure that our current and future customers needs are being addressed. RJ Vedovell is proud to announce our ISO 9002 certification. Registration will help us ensure our day-to-day business operations are handled efficiently and effectively. In addition, constant improvement to our quality system will insure proficiency in our operations, customer service and the quality of materials and services we provide.

In addition to our ISO 9002 registration, RJ Vedovell has two outside sales representatives on staff to offer personalized services and assistance. Paul Piller and David Brinks offer years of experience in the rubber industry as well as customer service and support. Please feel free to contact either one with any of your questions or needs.

RJ Vedovell is committed to serving our customers and appreciates the opportunity to serve you.

Quality Policy
R.J. Vedovell, Inc. is committed to customer-driven service and support that meets or exceeds our customer's needs and requirements.

Ownership and responsibility for achieving this commitment lies with every member of the company through:

• · Striving for excellence at all times
• · Developing relationships with subcontractors that share the commitment and involvement of timely delivery of quality product and services
• · Application of quality standards that facilitate continuous improvement emphasizing defect prevention, reduction of errors and waste in our daily operations
  
  R.J. Vedovell, Inc. will invest resources in our work environment to facilitate growth and the maintenance of an ISO 9000 Quality Management system.
  
  Rudy Vedovell
  CEO